At OVO Canada, customer satisfaction is one of our highest priorities. We want every shopping experience to be enjoyable, transparent, and worry-free. If for any reason you are not completely satisfied with your purchase, our OVO Canada Return Policy and OVO Canada Refund Policy are designed to make the return or exchange process as simple and convenient as possible.

Please read this policy carefully before requesting a return, refund, or exchange. By placing an order with OVO Canada, you agree to the terms outlined below.

Overview

OVO Canada is committed to offering premium streetwear and exceptional customer service. We understand that sometimes an item may not meet your expectations or may not be the right fit. That’s why we provide a clear and customer-friendly return and exchange process.

Whether you’re shopping for hoodies, t-shirts, jackets, sweatpants, or accessories, our goal is to ensure that every customer can shop with confidence.

This policy explains:

  • How to return eligible items
  • How to request an exchange
  • How refunds are processed
  • Which products cannot be returned
  • Your responsibilities during the return process

30-Day Return Policy

Customers may return eligible products within 30 calendar days of receiving their order.

If more than 30 days have passed since your order was delivered, unfortunately we are unable to accept the return.

To qualify for a return, all eligibility requirements listed in this policy must be met.

Our 30-Day Return Policy applies to most regular-priced products purchased directly from OVO Canada.

14-Day Exchange Policy

Need a different size or color? No problem.

Customers may request an exchange within 14 calendar days after receiving their order.

Exchanges are available for eligible items only and are subject to product availability.

If the requested item is no longer available, our support team will help you find the best possible solution.

Eligibility for Returns

To maintain the quality of our products for all customers, returned items must meet the following conditions:

  • The item must be unused and unworn.
  • All original tags must still be attached.
  • The product must be returned in its original packaging.
  • The item must be free from stains, odors, makeup, pet hair, or damage.
  • The product must not have been altered, modified, or washed.
  • A valid proof of purchase or order confirmation must be included.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, customization, and inventory reasons, certain items cannot be returned or exchanged.

These include:

  • Final Sale items
  • Gift Cards
  • Personalized or customized products
  • Worn, washed, or damaged merchandise
  • Products returned without original tags
  • Items that show signs of use

Please review product descriptions carefully before placing your order, especially for items marked as Final Sale.

Refund Process

Once your returned package arrives at our facility, it will be carefully inspected by our quality assurance team.

After inspection:

  • You will receive an email confirming that your return has been received.
  • If approved, your refund will be processed to your original payment method.
  • If the return does not meet our eligibility requirements, we may decline the refund and return the item to you.

Approved refunds are typically processed within 5–10 business days, depending on your bank, credit card provider, or payment service.

Please note that processing times may vary depending on your financial institution.

Exchange Process

If you wish to exchange an eligible product, please contact our customer support team within 14 days of receiving your order.

When requesting an exchange, please provide:

  • Your Order Number
  • The item you would like to exchange
  • The preferred size, color, or replacement item
  • Any additional information that may help us process your request

All exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative product, store credit, or a refund where applicable.

Return Shipping

Customers are responsible for the cost of return shipping unless:

  • You received the wrong item.
  • Your item arrived damaged.
  • Your product is defective due to a manufacturing issue.

We recommend using a shipping service that provides tracking information, as OVO Canada cannot guarantee receipt of returned packages that are lost during transit.

Shipping fees paid during the original purchase are generally non-refundable unless required by applicable law.

Damaged, Incorrect, or Defective Items

We sincerely apologize if your order arrives damaged or if you receive the wrong product.

If this happens, please contact our customer support team within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your Order Number
  • Photos of the damaged or incorrect item
  • Photos of the packaging
  • A brief description of the issue

After reviewing your request, OVO Canada will work promptly to provide an appropriate solution, which may include a replacement, exchange, or refund.

Order Cancellations

Orders may only be canceled before they have been shipped.

If your order has already entered processing or has been dispatched, we may not be able to cancel it.

If you need to cancel an order, please contact our support team as soon as possible after placing it.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

  • Check your bank account again.
  • Review your credit card or payment statement.
  • Contact your bank or payment provider, as processing times may vary.
  • Allow up to 10 business days after refund approval before contacting us.

If you have completed these steps and still have not received your refund, please contact our support team for further assistance.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, our customer support team is here to help.

Please visit our Contact Us page and submit your inquiry.

For faster assistance, please include your Order Number whenever possible.

Our goal is to provide prompt, professional, and friendly support to every OVO Canada customer.

Policy Updates

OVO Canada reserves the right to update, modify, or revise this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately after they are published on this page.

We encourage customers to review this policy periodically to stay informed about our latest return and refund procedures.

Thank You for Shopping with OVO Canada

Thank you for choosing OVO Canada.

We truly appreciate your trust and support. Our commitment is to provide premium streetwear, exceptional quality, and outstanding customer service with every order.

We want you to shop with complete confidence, knowing that our Return & Refund Policy is designed to make your experience simple, fair, and transparent.